Event Cancellation, Postponement & Refund

We reserve the right the right to refuse entry to a delegate if the full payment has not been received following the member and non-member pricing. Payment includes tea breaks, lunch, a detailed conference program and all meeting materials available on-site.

Before the event date, you may substitute delegates at any time, however a single registration may not be shared among multiple people.

Council does not provide refunds for last minute cancellations. For cancellations received in writing more than ten (10) days prior to the event you will receive a 100% credit to be used at another event for up to one year from the date of issuance. For cancellations received less than ten (10) days prior to the event, no credits will be issued.

In the event the Council cancels the event, delegate payments at the date of cancellation will be credited to a future Council event. This credit will be available for up to one year from the date of issuance.

If a registered delegate does not cancel or fails to attend the event, this will be treated as a cancellation and no credit will be issued.

In the event that Council postpones an event, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive a 100% credit representing payments made towards a future Council event. This credit will be available for up to one year from the date of issuance.

The Council is not responsible for any loss or damage as a result of a substitution, alteration or cancellation / postponement of an event. The Council shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this event impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.

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